Custom orders usually take 2-4 weeks, depending on the quantity and any personalisation or handmade items. Ready-to-Ship Boxes are dispatched within 1-3 days, excluding Sundays and Bank Holidays.
Orders can be shipped to a single location or multiple addresses. Shipping details will be finalised during the quotation stage to avoid any surprises. We use Royal Mail or a courier, depending on the order. Ready-to-Ship Boxes include free shipping!
No problem! Let us know your ideas, and we will check with our extensive network of suppliers. With so many options available, it is impossible to include everything in our catalogue. However, Ready-to-Ship Boxes cannot be customised.
Absolutely! We will create the perfect custom gift to suit your budget.
We understand that transit conditions are sometimes beyond our control. To resolve this, we will send a replacement as soon as possible (subject to availability). If a replacement is unavailable, we will offer a refund. Rest assured, we take great care in securely packaging our products to ensure they arrive in perfect condition.
Some items in custom orders can be personalised, and the lead time for these will typically be 2-4 weeks, depending on the quantity ordered and the complexity of the personalisation.
We pride ourselves on complete transparency, so there are no hidden costs for custom boxes. During the quotation stage and before finalising the order, we will agree on all the details with you, providing a clear list of the final products. We will also keep you updated regularly on the production progress of your custom boxes, right up until they are shipped.
Drop us an email on info@luxurycadeau.co.uk or WhatsApp us on +44(0)344 216 3066
Luxurycadeau.co.uk © All Rights Reserved 2023
